Dana Corporation-Spicer Driveshaft Division, Toledo, Ohio won the Malcolm Baldrige Quality Award in 2000: For the past three years, results of a third-party customer satisfaction survey are consistently at or better than 80% for overall satisfaction, product quality and product performance compared to competitors' results, which range from 70% to 79%.

BPIR Categories

1.1.5 Conduct customer surveys
14.2.3 Benchmark performance measures against competitors

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