Dana Corporation-Spicer Driveshaft Division, Toledo, Ohio won the Malcolm Baldrige Quality Award in 2000: Internal defect rates have decreased over 75% from 1996 to 2000 and are approaching best-in-class levels. Another measure of meeting customer expectations and requirements known as "service order fill rate" is trending at 92% in 2000, also approaching best-in-class levels.

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X