Dana Corporation-Spicer Driveshaft Division, Toledo, Ohio won the Malcolm Baldrige Quality Award in 2000: Spicer Driveshaft uses Customer Platform Teams as one of the focal points for identifying customer requirements and building and maintaining new business, product offerings and customer relationships. These teams include sales, engineering, quality and warranty personnel that use a variety of both formal and informal methods to listen and learn from current, former and potential customers....

BPIR Categories

1.3.1 Build customer relationships

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