BPIR Categories
2.5.1 Communicate policies & strategies8.2.1 Leaders communicate with employees
Eastman Chemical, Kingsport, Tennessee won the Malcolm Baldrige Quality Award in 1993:
Senior managers at Eastman are committed to use every opportunity— from personal visits to teams, to in-plant television broadcasts, to a bimonthly quality management forum for customers, suppliers, and others—to communicate the vision, values, and goals....
8.2.1 Leaders communicate with employees
8.2.1 Leaders communicate with employees