Eastman Chemical, Kingsport, Tennessee won the Malcolm Baldrige Quality Award in 1993: Senior managers at Eastman are committed to use every opportunity— from personal visits to teams, to in-plant television broadcasts, to a bimonthly quality management forum for customers, suppliers, and others—to communicate the vision, values, and goals.

BPIR Categories

2.5.1 Communicate policies & strategies
8.2.1 Leaders communicate with employees

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