BPIR Categories
6.4.1 Improve process/service performance9.2.3 Define work competencies
Federal Express, Memphis, Tennessee won the Malcolm Baldrige Quality Award in 1990: Measuring themselves against a 100-percent service standard, managers and employees strive to improve all aspects of the way Federal Express does business....
9.2.3 Define work competencies
9.2.3 Define work competencies