Globe Metallurgical, Beverly, Ohio, producer of silicon metal and specialty ferrosilicon products won the Malcolm Baldrige Quality Award in 1988: Customer complaints have decreased by 91%, from 44 in 1985, when 49,000 pounds of product were returned for replacement, to 4 in 1987, when no product was returned.

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X