ADAC Laboratories a Silicon Valley-based (Milpitas, California) maker of high-technology healthcare products won the Malcolm Baldrige Quality Award in 1996: ADAC has made significant investments in data collection systems targeted to key needs and activities, such as tracking design defects and customer support calls....

BPIR Categories

10.2.1 Establish info/knowledge management systems
10.2.2 Acquire & collect information/knowledge
14.1.4 Gather and integrate performance data.

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