Granite Rock, Watsonville, California , building raw materials supplier, won the Malcolm Baldrige Quality Award in 1992: Granite Rock’s record for delivering concrete on time, a key determinant of customer satisfaction, has risen from less than 70 percent in 1988 to 93.5% in 1991. That record tops the on-time delivery average of a prominent national company that Granite Rock benchmarked to improve its process....
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