Granite Rock, Watsonville, California , building raw materials supplier, won the Malcolm Baldrige Quality Award in 1992: Applying statistical process control example: Granite Rock’s concrete products consistently exceed the industry performance specifications by 100 times....

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.2.3 Benchmark performance measures against competitors
5.5.3 Improve process/product performance

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