ADAC Laboratories a Silicon Valley-based (Milpitas, California) maker of high-technology healthcare products won the Malcolm Baldrige Quality Award in 1996: ADAC’s whole-organisation approach is illustrated by its decision to eliminate the Quality Council, replacing it with two-weekly meetings that are open to all employees, customers and suppliers.

BPIR Categories

1.3.1 Build customer relationships
5.5.3 Improve process/product performance
13.1 Develop and manage supplier/customer partnerships

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.