GTE Directories, Dallas/Fort Worth Airport, Texas won the Malcolm Baldrige Quality Award in 1994: GTE makes heavy use of competitive comparisons and benchmarks the areas of customers, products, operations, employees, business and support services, and supplier performance.

BPIR Categories

14.2.3 Benchmark performance measures against competitors
2.1.1 Analyse & understand competition

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.