ADAC Laboratories a Silicon Valley-based (Milpitas, California) maker of high-technology healthcare products won the Malcolm Baldrige Quality Award in 1996: At ADAC quarterly “measurement summits” are conducted to review data types versus three criteria: whether the data support key business drivers; address one of the “five evils” – waste, defects, delays, accidents, or mistakes; or…

BPIR Categories

14.1.7 Review/evaluate performance measurement system.
14.1.2 Select and align measures.
14.1.1 Design & deploy performance measurement system

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