KARLEE Company Inc, Garland, Texas, manufacturer of precision sheet metal and machined components, won the Malcolm Baldrige Quality Award in 2000: Serving four major customers in the telecommunications, semiconductor and medical equipment industries, KARLEE's customer focus is exemplified by constant, scheduled communications. Each primary customer is assigned a three-person Customer Service Team to provide ongoing and proactive support....

BPIR Categories

1.3.1 Build customer relationships
1.3.2 Determine & provide customer contact mechanisms
13.1 Develop and manage supplier/customer partnerships

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