Los Alamos National Bank (LANB) New Mexico won the Malcolm Baldrige Quality Award in 2000: LANB's commitment to the community was demonstrated dramatically by its response to the May 2000 Cerro Grande Fire in the Los Alamos area, which burned nearly 50,000 acres, destroyed over 280 homes, and forced the evacuation of 20,000 Los Alamos and White Rock residents. While the primary location in Los Alamos and its branch office in White Rock were forced to close, bank employees moved its entire opera...

BPIR Categories

1.3.1 Build customer relationships
13.7 Develop community relations
8.2.3 Leadership relationships with customers
11.6.4 Manage physical risk
11.1.5 Manage financial risk

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