Marlow Industries, Dallas, Texas , manufacturer of thermoelectric coolers (TECs) and related assemblies won the Malcolm Baldrige Quality Award in 1991: Marlow cultivates long-term partnerships and includes the technological expertise of valued suppliers at the start of its product and process improvement efforts.

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
3.2.3 Develop&integrate technology/innovation into concept
5.2.2 Work with suppliers/outsourced contractors
8.2.3 Leadership relationships with customers

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