Milliken, Spartanburg, South Carolina, manufacturer of textiles and chemicals won the Malcolm Baldrige Quality Award in 1989: Any Milliken associate can halt a production process if they detect a quality or safety problem.

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
6.4.1 Improve process/service performance
5.5.3 Improve process/product performance

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