Milliken, Spartanburg, South Carolina, manufacturer of textiles and chemicals won the Malcolm Baldrige Quality Award in 1989: Milliken’s Pursuit of Excellence (POE), a commitment to customer satisfaction that pervades all company levels at all locations: Senior Leaders including Roger Milliken, chief executive officer, and Thomas J. Malone, chief operating officer, devotes more than half their time to Milliken’s POE process....
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