Milliken, Spartanburg, South Carolina, manufacturer of textiles and chemicals won the Malcolm Baldrige Quality Award in 1989: Associates, working primarily in self-managed teams, exercise considerable authority and autonomy. Production teams can undertake training, schedule work, and establish individual performance objectives.

BPIR Categories

5.5.5 Implement systems for managing production/delivery
9.3.4 Create & deploy teams
8.2.2 Create an environment for empowerment/innovation
9.7.1 Encourage employee involvement and feedback
9.5.2 Manage team performance

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