Milliken, Spartanburg, South Carolina, manufacturer of textiles and chemicals won the Malcolm Baldrige Quality Award in 1989: Milliken has reduced the number of management positions by nearly 700 out of 14,300 associates since 1981, freeing up a large portion of the workforce for assignment as process improvement specialists. There has been a 77-percent increase in…

BPIR Categories

2.4.2 Create and implement outsourcing strategy
14.3.1 Create commitment for improvement
8.2.5 Leaders review org performance/capabilities
5.5.3 Improve process/product performance
9.4.5 Develop functional/process competencies

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