Operations Management International, Inc., Greenwood Village, Colorado won an employee-owned wastewater and drinking water treatment facility management company won the Malcolm Baldrige Quality Award in 2000: OMI's client satisfaction rating increased by 13.5% between 1992 and 1998 to a level of 5.47, on a scale of 1 (very poor) to 7 (outstanding). Satisfaction for its major competitor increased only 10% to a level of 5.05....
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