Operations Management International, Inc., Greenwood Village, Colorado won an employee-owned wastewater and drinking water treatment facility management company won the Malcolm Baldrige Quality Award in 2000: OMI's "E3" motto, "Exceed our customers' expectations, empower our employees, enhance the environment," is the foundation for its Quality as a Business Strategy leadership system....

BPIR Categories

14.3.1 Create commitment for improvement
2.5.1 Communicate policies & strategies

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