Pal's Sudden Service, quick-serve resaurants in Northeastern Tennessee and Southwestern Virginia won the Malcolm Baldrige Quality Award in 2001: Pal's training processes support accomplishment of its objectives and improved business results. Owner/Operators and Assistant Managers have primary responsibility for staff training. Pal's uses a four-step model to train its employees - show, do it, evaluate, and perform again - and requires employees to demonstrate 100% competence before being allo...

BPIR Categories

9.4.4 Develop & manage employee orientation programs
9.4.8 Reinforce use of knowledge and skills on the job
9.4.5 Develop functional/process competencies
9.4.2 Develop education and training programs.

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