Pal's Sudden Service, quick-serve restaurants in North-eastern Tennessee and South-western Virginia won the Malcolm Baldrige Quality Award in 2001: Pal's core menu is designed to meet its various customer groups' requirements for product quality, order accuracy, speed of service, and customization. All menu items are freshly prepared in the individual stores and are thrown away if they are not sold within a predetermined time-for instance, five minutes for French fries....
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