Ritz-Carlton Hotels, Atlanta, Georgia won the Malcolm Baldrige Quality Award in 1992: All employees are empowered to do whatever it takes to provide instant pacification.

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
7.3.2 Manage customer complaints

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X