Ritz-Carlton Hotel Company LLC, Atlanta, Georgia won the Malcolm Baldrige Quality Award for the second time in 1999: The most recent results from a frequent leisure traveller survey by Nationwide Surveys Inc. show that Ritz-Carlton holds the top position in complete satisfaction with a score of 70% compared to 56% for its closest competitor....

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X