Solar Turbines, San Diego, California won the Malcolm Baldrige Quality Award in 1998: The company flattened its organisational structure, restructured into work teams, and delegated authority to the point of customer contact or to the work performed.

BPIR Categories

2.4.2 Create and implement outsourcing strategy
9.3.4 Create & deploy teams
8.2.2 Create an environment for empowerment/innovation

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