Solectron Corporation, Milpitas, California, provider of electronics design and manufacturing services won the Malcolm Baldrige Quality Award in 1991: Key performance data are charted in all departments, and workers, most of who are trained in statistical process control and problem-solving methods, are empowered to make process improvements and take corrective actions.
BPIR Categories8.2.2 Create an environment for empowerment/innovation
9.4.5 Develop functional/process competencies
14.1.6 Communicate and use analysis findings
14.1.4 Gather and integrate performance data.