Armstrong Building Products, Lancaster, Pennsylvania, manufacturer of acoustical ceilings and wall panels, won the Malcolm Baldrige Quality Award in 1995: At all seven Armstrong manufacturing plants, employees are organized into natural work teams or business unit teams whose individual members can perform a variety of jobs....

BPIR Categories

9.3.4 Create & deploy teams
8.2.2 Create an environment for empowerment/innovation
9.7.1 Encourage employee involvement and feedback

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