BPIR Categories
9.3.4 Create & deploy teams8.2.2 Create an environment for empowerment/innovation
9.7.1 Encourage employee involvement and feedback
Armstrong Building Products, Lancaster, Pennsylvania, manufacturer of acoustical ceilings and wall panels, won the Malcolm Baldrige Quality Award in 1995: At all seven Armstrong manufacturing plants, employees are organized into natural work teams or business unit teams whose individual members can perform a variety of jobs....
8.2.2 Create an environment for empowerment/innovation
9.7.1 Encourage employee involvement and feedback
8.2.2 Create an environment for empowerment/innovation
9.7.1 Encourage employee involvement and feedback