STMicroelectronics, Inc. Region Americas, Carrollton, Texas, won the Malcolm Baldrige Quality Award in 1999: Employee empowerment is pervasive at ST. Teams and entrepreneurship at all levels of the company are fundamental to the company’s efforts to distinguish itself by “learning faster than its competitors”. This strategy has been enabled by a flattened organisational structure, a strong commitment to soliciting and acting on employee suggestions, and a major emphasis on training....

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
2.4.2 Create and implement outsourcing strategy

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