STMicroelectronics, Inc. Region Americas, Carrollton, Texas, won the Malcolm Baldrige Quality Award in 1999: In 1998, ST initiated a “gung ho” program to promote teaming and employee empowerment, resulting in the redesign of manufacturing work systems and jobs—all with the aim of encouraging and enabling employees to take control of their work. Backed up by extensive training in teaming and problem-solving methods for manufacturing workers and “supervisor as coach” training for manag...

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
9.4.6 Develop management/leadership competencies
9.4.7 Develop team competencies
9.2.1 Analyse, design, or redesign work

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