Armstrong Building Products, Lancaster, Pennsylvania, manufacturer of acoustical ceilings and wall panels, won the Malcolm Baldrige Quality Award in 1995: In each of the past five years, over half of the Armstrong BPO workforce has participated on at least one of the more than 250 improvement teams operating at any given time.

BPIR Categories

9.3.4 Create & deploy teams
9.7.1 Encourage employee involvement and feedback
14.3.3 Implement an org-wide continuous improvemnt program

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