STMicroelectronics, Inc. Region Americas, Carrollton, Texas, won the Malcolm Baldrige Quality Award in 1999: ST views its suppliers as “seamless extensions” of the company. It develops an annual “Supplier Quality & Service Plan,” which not only sets goals for suppliers but also specifies how ST will review performance, share data, and carry out other responsibilities…

BPIR Categories

5.2.2 Work with suppliers/outsourced contractors
13.1 Develop and manage supplier/customer partnerships

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