Armstrong Building Products, Lancaster, Pennsylvania, manufacturer of acoustical ceilings and wall panels, won the Malcolm Baldrige Quality Award in 1995: Over the past few years Armstrong BPO has made substantial investments to optimize its information gathering and analytical capabilities. It also has stepped up its benchmarking studies, conducting 89 in 1994, or more than twice the number performed during the previous year. The principal return on these efforts, according to the company, has...

BPIR Categories

2.1.1 Analyse & understand competition
1.2.4 Customer reactions to competitive products
14.2.3 Benchmark performance measures against competitors

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