Texas Nameplate, Dallas, Texas won the Malcolm Baldrige Quality Award in 1998: In TNC’s 1997 employee survey, employee satisfaction rates ranged from 72 per­cent to almost 88% in the five areas that employees say are most important: fair pay, job content satisfaction, recognition, fairness/respect, and career development. A comparable national average shows rates of 50% to 57% on these same areas....

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