Wainwright Industries, St. Peters, Mo. won the Malcolm Baldrige Quality Award in 1994: At the production end, process re-engineering and simplification have enabled Wainwright to cut the lead-time for making one of its principal products (drawn housings for electric motors) to 15 minutes, as compared with 8.75 days, and to reduce defect rates ten-fold.

BPIR Categories

14.3.5 Reengineer business processes & systems

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