Wainwright Industries, St. Peters, Mo. won the Malcolm Baldrige Quality Award in 1994: Wainwright cut the lead-time for making one of its principal products (drawn housings for electric motors) to 15 minutes, as compared with 8.75 days, and reduced defect rates ten-fold. For customers, the benefits translated into an on-time delivery rate of nearly 100%, as compared with 75% previously, and a 35% reduction in product cost....

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