AT&T Consumer Communications Services (CCS), North Andover, Massachussetts, provider of long-distance residential communications services, won the Malcolm Baldrige Quality Award in 1994: At AT&T CCS responsibility for achieving performance improvement goals rests squarely with manager-led process management teams (PMTs), composed of employees from all levels of the company and, as appropriate, representatives of CCS’s more than 2,000 suppliers....

BPIR Categories

9.5.2 Manage team performance
9.3.4 Create & deploy teams
13.1 Develop and manage supplier/customer partnerships
9.7.1 Encourage employee involvement and feedback

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