AT&T Network Systems Group (TSBU)(now Lucent Technologies), North Andover, Massachussetts, designer and manufacturer of communications systems won the Malcolm Baldrige Quality Award in 1992: TBSU’s planning process is designed to create a clear cause-and-effect relationship among priorities, goals, and subsequent improvement actions.

BPIR Categories

2.4.3 Franchise products and services
9.2.2 Define & align work outputs & metrics
2.2.4 Formulate and review business unit strategy

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