AT&T Universal Card Services, Jacksonville, Florida, won the Malcolm Baldrige Quality Award in 1992: AT&T UCS meets with all employees in groups no larger than ten to solicit suggestions for input into their planning process....

BPIR Categories

2.2.1 Obtain stakeholder input into strategy formulation
9.7.1 Encourage employee involvement and feedback
10.4.4 Manage internal information & knowledge sharing

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