BPIR Categories
1.3.1 Build customer relationships7.3.1 Respond to information requests
8.2.2 Create an environment for empowerment/innovation
AT&T Universal Card Services, Jacksonville, Florida, won the Malcolm Baldrige Quality Award in 1992: Customer-contact employees at AT&T UCS have considerable authority to act on their own. For example, they can grant credit line increases and adjust customers’ bills without management approval....
7.3.1 Respond to information requests
8.2.2 Create an environment for empowerment/innovation
7.3.1 Respond to information requests
8.2.2 Create an environment for empowerment/innovation