BI, a consulting company based in Minneapolis, Minnesota won the Malcolm Baldrige Quality Award in 1999: Associates work on a profit-sharing plan based on BI’s financial performance—a plan that has paid benefits in 17 of the past 18 years. Associates also are eligible for performance bonuses—which in 1998 were given to more than 78% of those eligible. New hires not yet eligible for performance bonuses are not forgotten: they earn BI award credits redeemable for merchandise or restaurant a...

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
9.5.2 Manage team performance
9.5.4 Develop & manage base & variable compensation
9.5.5 Manage reward & recognition programs
9.7.1 Encourage employee involvement and feedback
14.3.4 Conduct a business excellence assessment.

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