BI, a consulting company based in Minneapolis, Minnesota won the Malcolm Baldrige Quality Award in 1999: BI’s “Customer Delight Process” provides the process roadmap for discovering, defining, designing, and delivering products, making certain that BI knows what the customers needs and wants are. Then, BI uses three key measures to evaluate customer satisfaction. Top on…

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X