BI, a consulting company based in Minneapolis, Minnesota won the Malcolm Baldrige Quality Award in 1999: BI’s Customer Delight Process for discovering, defining, designing, and delivering products and services that satisfy customers has resulted in customer loyalty that outperforms BI’s top two competitors....

BPIR Categories

1.3.1 Build customer relationships

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.