After it won the Baldrige Award in 2010, K&N Management, US restaurant chain, received requests to share its best practices and its use of the Baldrige framework with organisations from around the world. In response K&N developed a cross-sector training programme for other organisations that included a half-day workshop on customer service, one- and two-day…

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
10.4.5 Manage external information & knowledge sharing

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