Bank wins service excellence award for the Nordic region

In 2011, Nordea Bank, a Sweden-based financial services group, won the Global Finance Best Banks for Payments and Collections in the Nordic region. The bank: 1. Focused on enhancing its product and developed a new payment platform spanning multiple countries. 2. Upgraded its eGateway to meet the new and more flexible ISO 20022 XML standards.…

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
1.3.1 Build customer relationships
6.4.1 Improve process/service performance