Bank wins ward for customer service excellence in Central & Eastern Europe

In 2011, UniCredit, a Milan-based banking organisation, won the Global Finance Best Banks for Payments and Collections in the Central & Eastern Europe region. The organisation: 1. Enchanced its accounts receivables capabilities by expanding its acquiring capabilities in markets such as Serbia, Slovenia and the Baltics. 2. Launched more products in the region to help…

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
1.3.1 Build customer relationships
6.4.1 Improve process/service performance