TNT Express (UK) Ltd., winner of the inaugural 1994 UK Quality Award and the Investors in People Award, is part of the Australian based TNT Limited, the World-wide Transportation Group. Quality is defined through its mission, values, guiding principles, culture and commitment to the environment. TNT Express takes benchmarking very seriously and performed an internal benchmarking comparison among its 350 depots in the UK. The organisation compared key areas including customer trading, on-time del...

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14.2.2 Benchmark performance measures with noncompetitors

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