BPIR Categories
14.2.4 Conduct best practice/ process benchmarking14.1.3 Set performance targets.
In 1997, Kelly Services' engineering department wanted to improve its processes to better meet the needs of its customers. It sought organisations with similar industrial engineering functions as benchmarking participants through the internet, journals, classified ads, industry competitors, Baldrige Quality Award winners, and the local IIE chapter (visit www.solutions.iinet.org). It collected data from them through questionnaires, telephone interviews, and personal site tours. The results reveal...
14.1.3 Set performance targets.
14.1.3 Set performance targets.