Following a tour of a company (anonymously called "Catalyst") that had successfully transformed itself, a small machine shop in the USA came away determined to benchmark itself against Catalyst to address issues of missing deadlines, late deliveries, large amounts of overtime and six-day work weeks. In 1994, a pilot manufacturing cell with a pull system of inventory control was established and managers and employees took tours of Catalyst and gained an understanding of how to implement manufactu...

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
9.4.3 Deliver education and training
5.5.5 Implement systems for managing production/delivery
14.3.2 Implement an improvement approach/method/technique
14.3.5 Reengineer business processes & systems

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