Snap-on Inc., a US manufacturer and marketer of tools, diagnostics and equipment solutions, used benchmarking as a tool for evaluating practices and processes related to the company's strategic goals and objectives and as a gauge against the overall market. The company also enlisted its insurance broker to capture and report key loss and claims data and used this information to benchmark performance. Benchmarking allowed the company to identify trends and areas of opportunity to drive down thei...

BPIR Categories

2.3.1 Identify, plan & map key processes
2.1.2 Identify economic/industry trends
14.2.3 Benchmark performance measures against competitors

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